Our refund policy in one paragraph
If Yorra isn’t the right fit, request a full refund within seven days of your first paid charge, no questions asked. Email contact@useyorra.com from the address on your account.
After seven days, refund requests are considered case by case. Cancel anytime to stop future renewals.
How to request a refund
Email contact@useyorra.com from the address on your account. You can use the subject “Refund Request.” We'll respond within two (2) business days.
You do not need to explain why. If you're eligible under the policy above, we will process the refund immediately.
Your seven-day refund window
The full-refund guarantee applies to both monthly and annual subscriptions. Request your refund within seven days of your first successful paid charge. The window starts when you first pay, not when you sign up or start a free promotional period.
This is a one-time window for your first paid charge. Renewal charges do not start a new seven-day refund window.
After seven days
Refund requests after the seven-day window are considered case by case. Email contact@useyorra.com and tell us how we can help.
Promotions and trials
If your subscription started with a promotional discount or a free-first-month promotion, the refund window still runs from the date of your first successful paid charge, including a discounted paid charge, not from your signup date or trial start.
- During a free promotional period, you can cancel at any time and never be charged. No refund is necessary because no money has moved.
- Once your first real charge processes, the 7-day refund window begins.
Annual subscriptions
Within seven days of your first paid charge, your annual subscription is covered by the full-refund guarantee, not a prorated refund.
Outside that guarantee, annual subscriptions generally do not receive prorated or partial-period refunds, subject to case-by-case exceptions. If you cancel, your subscription continues through the end of the paid period and will not renew.
Failed payments
If your renewal payment fails and we suspend your account, that is not a refund event — it's a service interruption. Once payment is restored, service resumes. If you decide you want to cancel instead of paying, you cancel from within your account or by emailing us; no refund is owed because no charge succeeded.
Contact
Email: contact@useyorra.com
Subject: Refund Request