Our refund policy in one paragraph
You are eligible for a full, no-questions refund if (1) you request the refund within seven (7) days of your initial charge, AND (2) you have not yet completed your 30-minute founder kickoff call with Yorra. After the kickoff call is completed, or after 7 days from your initial charge, refunds are at our discretion.
That's it. The rest of this page explains the details.
How to request a refund
Email contact@useyorra.com with the subject “Refund Request.” Include the email address on your account. We'll respond within two (2) business days.
You do not need to explain why. If you're eligible under the policy above, we will process the refund immediately.
What “eligible” means
You are eligible for a full refund if both of these are true:
- It has been 7 days or fewer since your initial charge from Yorra. We look at the calendar date of the first successful payment on your account. Not signup date, not promotional trial start — the day you were actually charged real money for the first time.
- You have not yet completed your 30-minute founder kickoff call. This is the onboarding call that happens after you sign up. Once we've done the kickoff call together, the refund policy switches from “no questions asked” to “at Yorra's discretion” (see next section).
Both conditions must be met. If it's day 3 but you already had the kickoff call, you're outside the automatic window. If it's day 10 and you never scheduled the kickoff call, you're also outside the automatic window.
After the kickoff call, or after 7 days
Refunds are at Yorra's discretion. That means:
- We may say yes. We're not unreasonable people. If something went wrong on our end, if you have a genuinely unusual situation, or if we screwed up the onboarding, we'll usually make it right — up to and including a full refund. Just email contact@useyorra.com and tell us what happened.
- We may say no. If you used the Service, completed onboarding, and now want your money back because you changed your mind, we are not obligated to refund and typically will not. The kickoff call is where we do a substantial amount of work customizing the Service for your family.
We aim to be fair. Most refund requests result in some kind of resolution — full refund, partial refund, or account credit — even outside the automatic window.
Promotions and trials
If your subscription started with a promotional discount or a free-first-month promotion, the refund window still runs from the date of your first successful $29 or $299 charge (or whatever your first paid charge amount is) — not from your signup date.
- During a free promotional period, you can cancel at any time and never be charged. No refund is necessary because no money has moved.
- Once your first real charge processes, the 7-day refund window begins.
Annual subscriptions
If you paid annually and are past the 7-day window (or completed the kickoff call), we do not offer partial-period refunds. Your subscription continues through the end of the paid period, and you can cancel to prevent renewal at that point.
If you're within the 7-day window and pre-kickoff, an annual subscription refund is a full refund — not prorated.
Failed payments
If your renewal payment fails and we suspend your account, that is not a refund event — it's a service interruption. Once payment is restored, service resumes. If you decide you want to cancel instead of paying, you cancel from within your account or by emailing us; no refund is owed because no charge succeeded.
Chargebacks
If you file a chargeback with your credit card company instead of contacting us first, we may permanently close your account and deny future service. Please email us first — we will almost always resolve the issue faster and better than a chargeback dispute.
Contact
Email: contact@useyorra.com
Subject: Refund Request